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Service Status · HTTP 503 · Maintenance

Scheduled maintenance in progress

— planned upgrades to the platform infrastructure.

Incident reference
MNT-2026-0519-a

Started 14:14 UTC
Window 14:00 — 15:00
Region eu-west, us-east

live · investigating

We're performing planned upgrades to our infrastructure. Some services are temporarily unavailable as we roll the updates through. No customer action is required, and no data is at risk during the window. Most operations will succeed on retry once the window completes.

Window
60m

scheduled length

Elapsed
14m

so far · on schedule

Services
4 down

of 12 total · 8 healthy

Customer impact
low

read-only mode · most data reachable

Service status

ServiceStatusETARegion
Web applicationwww.example.comoffline~ 12 mineu-west, us-east
API gatewayapi.example.comoffline~ 18 mineu-west, us-east
Auth servicesso / oauthrestarting~ 4 minglobal
Static deliverycdn.example.comoperationalglobal
Search indexsearch-v2operationaleu-west
Email pipelinemta · transactionalqueued~ 6 minglobal
Webhooksoutbound · v3offline~ 22 mineu-west
Object storagefiles.example.comoperationalglobal
Analyticsevents · v2queued~ 10 mineu-west
Internal adminadmin.internaloperationaleu-west
Background jobsworkers · v4queued~ 14 minglobal
Notificationspush · email · smsoperationalglobal

Timeline

  1. Pre-flight checks

    All systems verified ready for the maintenance window. Background traffic drained gracefully without dropped connections.

  2. Read-only mode enabled

    Write traffic paused on affected services. In-flight requests allowed to complete with appropriate timeouts.

  3. Web tier offlined

    Traffic routed to the maintenance page you are currently viewing. CDN cache continues to serve static assets transparently.

  4. Database migrations

    Currently rolling out 3 of 7 schema changes. No long-running locks expected. Each migration runs in a separate transaction to keep recovery simple.

  5. Smoke tests across regions

    Pending. Automated acceptance suite will run in eu-west, then us-east. Approximately 5 minutes per region.

  6. Traffic restored

    Pending. Gradual ramp-up over 5 minutes to detect any cold-start issues before fully opening the gates.

  7. Post-maintenance verification

    Final checks: error rates within baseline, latency p99 below 800ms, no zombie connections in the pool.

What you can do

Nothing is required from your side — the service will automatically resume when the window completes. Most operations can be retried successfully afterwards.

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